Privacy Policy

Information We Collect

Personal Information

When you engage with tesserioniq's venture building platform, we collect various types of information to provide you with exceptional service. This includes basic contact details like your name, email address, phone number, and business address. We also gather professional information such as your company name, role, industry focus, and investment preferences.

During your participation in our learning programs, we collect educational background information, program completion data, assessment results, and feedback responses. This helps us tailor our offerings to better serve your development needs.

Technical Information

Our systems automatically collect technical data to improve your experience. This includes your IP address, browser type and version, device information, operating system, and time zone setting. We also track how you navigate our platform, including pages visited, time spent on each section, and interaction patterns.

• Device identifiers and browser fingerprinting data
• Location data derived from IP addresses
• Cookies and similar tracking technologies
• Session recordings and heatmap data for user experience analysis
• Error logs and performance metrics

Financial and Business Information

For participants in our venture building programs, we may collect business financial information, investment history, risk tolerance assessments, and business planning documents. This sensitive information is handled with the highest level of security and is only used for program delivery and mentorship purposes.

How We Use Your Information

Service Delivery

Your information enables us to deliver personalized venture building experiences. We use it to customize learning paths, match you with appropriate mentors, and provide relevant business development resources. This includes creating detailed progress reports, scheduling one-on-one sessions, and delivering targeted educational content.

We analyze your engagement patterns to identify areas where you might need additional support or advanced challenges. This helps us continuously improve our programs and ensures you receive maximum value from your participation.

Communication and Support

We use your contact information to send important updates about your programs, notify you of new opportunities, and provide customer support. This includes automated emails about program milestones, reminders for upcoming sessions, and notifications about platform updates.

Communication Type	Purpose	Frequency
Program Updates	Essential information about your current programs	As needed
Learning Reminders	Scheduled session notifications and deadline alerts	Weekly
Platform News	New features and improvement announcements	Monthly
Marketing Communications	New program offers and business opportunities	Bi-weekly

Research and Development

We analyze aggregated and anonymized data to improve our platform and develop new features. This research helps us understand learning patterns, identify successful business strategies, and enhance our mentorship matching algorithms. Individual identities are always protected in these analyses.

Sometimes we conduct surveys and focus groups to gather feedback about your experience. Participation is always voluntary, and you can choose to remain anonymous in these research activities.

Information Sharing and Disclosure

Within Our Platform

To facilitate effective mentorship and collaboration, we share relevant information with your assigned mentors, program coordinators, and peer groups. This includes your learning progress, business goals, and professional background. You always have control over what information is shared within these professional relationships.

We may create anonymized case studies from successful ventures developed through our platform. These stories help inspire and educate other participants, but we always obtain explicit consent before using any specific business details.

Third-Party Service Providers

We work with carefully selected service providers who help us deliver our programs effectively. These include cloud hosting providers, email service platforms, payment processors, and analytics tools. All third parties are contractually bound to protect your information and can only use it for the specific services they provide to us.

• Cloud infrastructure providers for secure data storage
• Email marketing platforms for program communications
• Video conferencing tools for mentorship sessions
• Learning management systems for course delivery
• Analytics services for platform improvement

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or government investigations. We also reserve the right to share information to protect our rights, property, or safety, or that of our users or the public.

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you of such changes and ensure your privacy rights are maintained under the new ownership.

Data Security and Protection

Technical Safeguards

We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our systems use industry-standard encryption for data transmission and storage, including SSL/TLS protocols for web communications and AES-256 encryption for stored data.

Access to your personal information is restricted to authorized personnel who need it to perform their job functions. All staff members undergo security training and are bound by confidentiality agreements. We regularly conduct security audits and penetration testing to identify and address potential vulnerabilities.

Data Backup and Recovery

We maintain secure backups of your data to prevent loss due to system failures or other incidents. These backups are stored in geographically distributed locations with the same security standards as our primary systems. We have comprehensive disaster recovery procedures to ensure business continuity while protecting your information.

Access Controls

We use multi-factor authentication, role-based access controls, and regular access reviews to ensure only authorized personnel can access your information. System administrators undergo additional background checks and follow strict protocols for data handling.

All access to personal information is logged and monitored. We maintain detailed audit trails that help us track data usage and identify any unauthorized access attempts. These logs are regularly reviewed by our security team.

Your Privacy Rights

Access and Portability

You have the right to access all personal information we hold about you. We provide a comprehensive dashboard where you can view your profile, learning progress, and communication history. You can also request a complete export of your data in a structured, machine-readable format.

If you want to transfer your information to another service provider, we will provide your data in standard formats that facilitate easy migration. This includes your learning records, business development documents, and communication history.

Correction and Updates

You can update most of your personal information directly through your account settings. For more complex changes or corrections to your learning records, you can contact our support team. We will process correction requests promptly and notify any third parties who may have received the incorrect information.

We encourage you to keep your information current to ensure you receive the most relevant program recommendations and communications. You can set up automatic reminders to review and update your profile information periodically.

Deletion and Retention

You can request deletion of your personal information at any time. However, we may need to retain certain information for legal compliance, fraud prevention, or to complete transactions you have initiated. We will explain what information must be retained and for how long.

When you delete your account, we will remove your personal information from our active systems within 30 days. Some information may remain in backup systems for up to 90 days for technical reasons, but it will not be accessible for business purposes.

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or updating your communication preferences in your account settings. Even if you opt out of marketing messages, you will still receive important service-related communications about your programs.

We offer granular control over different types of communications. You can choose to receive only essential updates, program-related information, or all communications including marketing messages and partnership opportunities.

International Data Transfers

Cross-Border Processing

While tesserioniq operates primarily in Australia, we may transfer your information to other countries for processing by our service providers or to deliver global program components. These transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.

We ensure that all international transfers comply with applicable privacy laws and maintain the same level of protection as required in Australia. Our service providers in other countries are contractually bound to protect your information according to Australian privacy standards.

Data Localization

Where possible, we store and process your information within Australia or in countries with substantially similar privacy protections. For services that require global infrastructure, we use providers who have demonstrated strong privacy compliance and offer data residency options.

If you have concerns about international data transfers, you can contact us to discuss your options. In some cases, we may be able to accommodate requests for data localization or provide additional safeguards for sensitive information.

Data Retention Periods

Active Account Data

While your account is active, we retain your personal information to provide ongoing services. This includes your profile information, learning progress, and communication history. We regularly review this information to ensure it remains accurate and relevant.

Learning records and certificates are maintained indefinitely to provide ongoing proof of your achievements. However, you can request removal of specific learning records if they are no longer relevant to your professional development.

Closed Account Data

After you close your account, we retain certain information for legal and business purposes. Financial records are kept for seven years to comply with tax and accounting requirements. Communication records may be retained for up to five years for legal protection and dispute resolution.

Information Type	Retention Period	Reason
Financial Records	7 years	Tax and accounting compliance
Communication Logs	5 years	Legal protection and dispute resolution
Learning Certificates	Indefinite	Ongoing credential verification
Marketing Data	2 years	Compliance with marketing regulations

Anonymized Data

We may retain anonymized and aggregated data indefinitely for research and development purposes. This information cannot be used to identify individual users and helps us improve our platform and develop new features. You can request information about what anonymized data we maintain.

Anonymized data includes learning patterns, program completion rates, and general demographic information. This research helps us understand industry trends and develop more effective educational programs for future participants.